electronic diagnostics & repair

Our ability to diagnose electronic problems can vary depending on the level of manufacturer support for your ebike. We will do our best to fix any electronic problem with your electric assist bicycle, no matter what brand it is. Some systems, such as Bosch and Shimano electric drive (both of which are used by many ebike manufacturers), can be diagnosed with a computer plugged into the system via USB cable, and parts are available though common bicycle parts distributors. Others will use proprietary electronics that are only available directly from the bicycle manufacturer. 

If your ebike is having electrical problems and it is still under warranty, we strongly recommend contacting the manufacturer first. They may be able to send parts to you so that we can install them when we come out. Sometimes they will reimburse you for our labor (contact your manufacturer or dealer to find out). We are happy to take a look at your ebike before you get any parts, but then it may result in two trips to complete the repair.

If no support is available for your ebike, sometimes we are able to diagnose and repair problems using electronics tools, but it is not always possible. Unfortunately, when a manufacturer uses proprietary electronics and then they go out of business, acquiring replacement parts, and thus the repair of the ebike, can be difficult or impossible. 

Please contact us to discuss your options. View our service range and pricing information here.